Returns, exchanges, and warranties

If you’d like to return your Fellow product but do not have a warranty claim, you may do so within 30 days of the original purchase date. Returns within this time period can receive a refund or a Fellow gift card of equivalent value.

Please note, for returns where the purchase included  a gift card and/or credit to Drops* that the customer has already redeemed, the value of the gift card and credits used will be deducted from the refund. Any unused value will be canceled.

*See full terms and conditions for Drops credits here.

Products must be in their original condition in order to be eligible for a refund. 

We offer return shipping via UPS for $30 for electric products purchased in a kit or bundle, $15 for electric separately purchased products (excluding Espresso Series 1), $50 for Espresso Series 1, and $5 for non-electric products purchased and delivered within the United States. Please note: for Espresso Series 1 orders purchased prior to 2/20/2026, the shipping and restocking fee will be $15.  

If you opt to receive a Fellow gift card instead of a refund for your return, we’ll waive the return shipping fee! We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping.

All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution. 

Click here to start a return

• Coffee Beans
• Gift Cards
• Personalized Products
• Rebrew products from our refurbished collection purchased on or after October 17, 2022
• Final sale items

Fellow gear in the above list is still covered by our warranty policy, so if you are experiencing a functional or cosmetic issue, please file a warranty claim.

We offer return shipping via UPS for $30 for electric products purchased in a kit or bundle, $15 for electric separately purchased products (excluding Espresso Series 1), $50 for Espresso Series 1, and $5 for non-electric products purchased and delivered within the United States. Please note: for Espresso Series 1 orders purchased prior to 2/20/2026, the shipping and restocking fee will be $15.

If you received Fellow gear as a gift, congrats on having awesome friends! If you’d like to return it, we accept returns of gifts purchased on our website.

Click here to start a return

Yes, you can come to either one of our stores to return or exchange your product.

To make a return or exchange for an order you purchased in store, simply return to the store with your product.

To make a return or exchange for an order you purchased from our website (www.fellowproducts.mom) follow the steps below.

1. Submit your return or exchange request here.
2. Make sure to select, Return to a Fellow store.
3. Submit your request and bring your product into one of our storefronts.

Please start a return here.

Refunds are issued after your returned item is received at our warehouse.  All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution.

Yes, and we’ll waive the return shipping fees if you do! Submit a request here to get started.

It can take 10-14 days to process your return. Once our team has received your return to our warehouse and verified the contents, they will mark the return as received and you’ll get an email. As soon as the return is received, your refund or credit will be initiated. 

Depending on your bank it may take up to 7 days to see your refund. 

If you opted to receive store credit, it will be delivered via email.

It can take 10-14 days to process your return. Once our team has received your return to our warehouse and verified the contents, they will mark the return as received and you’ll get an email. As soon as the return is received, your exchange order will be released. 

As soon as your exchange order is on its way, you’ll receive an email with a tracking number.

We'd be glad to help if you file a warranty claim here.

Standard Warranty Period:

1 year - Electric: Stagg EKG, Stagg EKG+, Corvo EKG, Ode Brew Grinder

2 years - New Generation Electric: Stagg EKG Pro, Stagg EKG Pro Studio Edition, Corvo EKG Pro, Corvo EKG Pro Studio Edition, Ode Brew Grinder Gen 2, Tally Pro Precision Scale, Aiden Precision Coffee Maker, Clyde Electric Kettle, Electric Atmos Vacuum Canister, Espresso Series 1

Additional product protection can be added within 90 days of the original purchase.

1 year - Non-Electric: Stovetop Kettles, Ceramics, Glassware, Travel Mugs, Coffee Storage, Brew Burrs, Drippers, French Press, and any other non-electric products.

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product’s care instructions.

File a warranty claim ->

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear. 
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

Thanks to our hard-working Operations team and partners, we process your order as soon as it is placed on fellowproducts.mom, and thus we are unable to guarantee order cancellations. Please contact us and we will see what we can do. We think you’ll love your Fellow gear once it is in your hands! But if for some reason you don’t, you may return it to us in accordance with the return policy outlined above.

Electric products purchased and used in the United States are eligible for product registration. You can register your product here.

Please note non-electric and rebrew products are not eligible for product registration at this time.